Effective Date: 06/04/2026
Last Updated: 23/06/2026
These Terms and Conditions govern your use of www.smstrailersparts.com and your purchase of products from the website.
Please read these Terms carefully before using the website or placing an order.
Nothing in these Terms excludes, limits, or reduces any rights you may have under mandatory Irish or EU consumer protection law.
1. Who We Are
This website is operated by:
SMS Trailers Kilkenny
Website: www.smstrailersparts.com
Company Registration Number: 431759
Office Address: Hebron Industrial Estate, Hebron Road, R95 X6YY, Kilkenny Ireland
VAT Number: IE 5415599C
Email: hello@smstrailersparts.com
Phone: +353 (87) 459 8650
References in these Terms to “we”, “us”, or “our” mean SMS Trailers Kilkenny. References to “you” or “your” mean the website user, customer, or person placing an order.
2. Scope of These Terms
These Terms apply to:
- your use of the website;
- all orders placed through the website;
- the sale and supply of products purchased from us online.
By using the website or placing an order, you agree to be bound by these Terms.
If you do not agree to these Terms, you should not use the website or place an order.
3. Products and Product Information
We sell genuine and aftermarket trailer parts and related products, primarily to customers in Ireland and selected European countries.
We aim to ensure that product descriptions, images, specifications, availability, compatibility information, and pricing are accurate and up to date. However:
- product images are for illustrative purposes only;
- colours, finishes, packaging, labels, and branding may vary slightly from the images shown;
- product specifications may be updated by manufacturers or suppliers;
- aftermarket parts may differ in appearance from original manufacturer parts while remaining compatible or functionally equivalent where stated;
- compatibility information is provided as guidance only unless expressly confirmed by us in writing for your exact application.
You are responsible for ensuring that any part ordered is suitable and compatible for your trailer, vehicle, equipment, or intended use.
Where fitment depends on axle type, dimensions, manufacturer reference, model, model year, serial number, load rating, electrical connection, technical specification, or any other compatibility factor, you must verify suitability before purchase, installation, and use.
4. Genuine, Aftermarket, and Third-Party Brand Parts
Some products may be genuine branded parts and others may be aftermarket or compatible parts.
Where a product is described as genuine, we aim to ensure that the description is accurate. Where a product is described as aftermarket, compatible, replacement, or equivalent, it is not presented as an original manufacturer part unless clearly stated.
Third-party brand names, manufacturer names, model names, part numbers, and references may be used to identify compatibility, fitment, or intended product application.
All third-party trademarks, brand names, and manufacturer names belong to their respective owners. Unless clearly stated otherwise, use of a third-party brand name does not mean that the website, product, or seller is owned by, endorsed by, sponsored by, or officially affiliated with that brand or manufacturer.
5. Order Process
When you place an order on the website, you are making an offer to purchase goods from us.
An order is not accepted until we confirm acceptance. Acceptance may occur when we dispatch the goods or when we issue an order confirmation that clearly accepts the order.
After placing an order, you should check the order details carefully and contact us promptly if anything is incorrect.
We reserve the right to refuse, cancel, or limit any order, including where:
- goods are unavailable;
- a price, description, image, or stock error has occurred;
- payment has not been authorised or appears unauthorised;
- we suspect fraud, misuse, abuse, or suspicious activity;
- delivery restrictions apply;
- shipping is impractical, unavailable, restricted, or disproportionately costly;
- the order appears to be for resale, wholesale, or commercial supply where this has not been agreed;
- the order contains unusually large quantities or unusual ordering patterns.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled goods using the original payment method, unless otherwise agreed.
6. Prices, VAT, and Payment
All prices shown on the website are in the currency displayed at checkout.
Prices include or exclude VAT as stated on the website at the time of purchase. Where VAT applies, VAT information will be shown in accordance with applicable law and website checkout settings.
Delivery charges, if applicable, are shown at checkout before you complete payment.
Before placing your order, you will have the opportunity to review the product price, shipping charge, total order cost, delivery details, and payment method.
We reserve the right to change prices at any time before an order is accepted.
If a clear and obvious pricing error occurs, we are not obliged to supply the goods at the incorrect price. In such cases, we may cancel the order and refund any payment made.
Payment must be made in full at checkout using the payment methods offered on the website.
7. Product Availability
All orders are subject to stock availability.
Stock indicators and availability information are provided for guidance and may occasionally be inaccurate due to concurrent sales, supplier delays, stock-count errors, technical issues, or operational delays.
If an item becomes unavailable after you place an order, we may:
- contact you with an updated lead time;
- offer a suitable substitute where appropriate;
- part-ship available goods;
- cancel the unavailable item and refund it.
We will not charge you for goods that we cannot supply.
8. Delivery Areas
We currently ship to the following countries:
- Ireland;
- Belgium;
- France;
- Germany;
- Italy;
- Spain;
- Netherlands.
We do not currently offer online checkout shipping to countries outside this list.
Delivery availability may depend on destination, product type, parcel weight, parcel size, courier restrictions, customs requirements, stock availability, and operational capacity.
9. Delivery Charges and Timeframes
Delivery charges are calculated based on delivery destination and parcel weight.
Shipping charges are displayed at checkout before you complete your order.
Estimated delivery times are:
| Destination | Estimated Delivery Time |
|---|---|
| Ireland | 1 to 5 business days |
| Belgium | 1 to 14 business days |
| France | 1 to 14 business days |
| Germany | 1 to 14 business days |
| Italy | 1 to 14 business days |
| Spain | 1 to 14 business days |
| Netherlands | 1 to 14 business days |
Delivery timeframes are estimates only and are not guaranteed unless expressly agreed in writing.
If no specific delivery period has been agreed, consumer law generally requires delivery without undue delay and within 30 days.
For full delivery information, including shipping rates, please see our Shipping Policy.
10. Address Accuracy and Failed Delivery
You are responsible for providing complete and accurate delivery details when placing an order.
We are not responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or outdated delivery information supplied by you.
If a parcel is returned to us due to failed delivery attempts, refusal of delivery, non-collection, or incorrect delivery details, we may charge the cost of re-delivery.
Where permitted by law, we may deduct direct return shipping or handling costs from any refund where those costs were caused by incorrect delivery details, refusal, non-collection, or failed delivery attempts.
11. Risk and Ownership
Risk in the goods passes to you when the goods are delivered to the delivery address supplied in your order.
Ownership of the goods remains with us until we have received full cleared payment for them.
12. Inspection on Delivery
You should inspect goods promptly upon delivery.
If packaging appears materially damaged, or if goods appear incomplete, incorrect, or damaged, please contact us as soon as reasonably possible.
Where available, please provide:
- your order number;
- a description of the issue;
- photographs of the product, packaging, shipping label, and any damage.
Prompt notification helps us investigate courier and fulfilment issues quickly, but it does not reduce your statutory rights.
13. Consumer Right to Cancel
If you are a consumer purchasing online, you generally have the legal right to cancel your order within 14 days from the day you, or a person identified by you, takes physical possession of the goods.
To exercise this right, you must notify us within the 14-day cancellation period. After notifying us, you generally have a further 14 days to return the goods.
This right may not apply to goods that are exempt by law, including where relevant:
- goods made to your specification or clearly personalised;
- sealed goods not suitable for return for health protection or hygiene reasons once unsealed;
- goods that have been inseparably mixed with other items after delivery;
- other categories excluded by applicable law.
Your cancellation rights, return process, return costs, refund timing, and exclusions are explained further in our Refund and Returns Policy.
14. Faulty, Incorrect, Damaged, or Misdescribed Goods
Nothing in these Terms affects your legal rights in relation to goods that are faulty, damaged, incorrect, not as described, unfit for purpose, or otherwise not in conformity with the contract.
Depending on the circumstances, timing, and applicable law, consumers may be entitled to remedies including repair, replacement, price reduction, or refund.
In Ireland, consumers may have a short-term right to terminate the contract and receive a full refund if a fault appears within the first 30 days. After this period, repair or replacement may be the first remedy in many cases.
If you believe goods are faulty, damaged, incorrect, incomplete, or not as described, please contact us promptly.
15. Installation, Fitting, and Safe Use
Many trailer parts are safety-critical and must be fitted correctly. Some parts may require fitting by a competent or qualified person.
Unless expressly stated otherwise:
- we do not provide installation services through the website;
- you are responsible for ensuring correct fitting, installation, maintenance, torque settings, load ratings, electrical connections, legal compliance, and safe use;
- you must follow any manufacturer instructions, safety guidance, technical requirements, and applicable laws;
- parts should not be used outside their intended specification, load rating, or application.
Misuse, incorrect installation, normal wear and tear, accidental damage, improper storage, corrosion, contamination, modification, neglect, or use outside intended specifications may invalidate any warranty, remedy, or return right to the extent permitted by law.
Nothing in this section affects your statutory rights where goods are faulty or not in conformity with the contract.
16. Product Suitability and Technical Advice
Any technical guidance, compatibility information, measurements, or advice we provide is general in nature unless expressly confirmed by us in writing for your exact application.
You remain responsible for checking dimensions, part numbers, manufacturer references, compatibility, trailer specifications, load ratings, legal requirements, and suitability before installation and use.
If you are unsure whether a product is suitable, please contact us before placing your order.
17. Business Customers
If you purchase in the course of business, consumer-specific rights, including change-of-mind cancellation rights, may not apply.
Business-to-business returns are accepted only at our discretion unless the goods are faulty, incorrect, not as described, or a remedy is required by law.
Nothing in these Terms excludes or limits liability where it cannot lawfully be excluded.
18. Limitation of Liability
To the maximum extent permitted by law, we are not liable for:
- indirect or consequential loss;
- loss of profit;
- loss of business;
- loss of opportunity;
- loss of goodwill;
- losses caused by incorrect installation, misuse, modification, or use outside product specifications;
- losses caused by inaccurate compatibility assumptions made without written confirmation from us for your exact application.
To the maximum extent permitted by law, our total liability arising from any order shall not exceed the price paid for the relevant goods.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory consumer rights, or any liability that cannot lawfully be excluded or limited.
19. Intellectual Property
All content on this website, including text, graphics, logos, layout, images, product data compiled by us, and website design elements, is owned by us or licensed to us and is protected by applicable intellectual property laws.
You may not copy, reproduce, republish, scrape, distribute, modify, or commercially exploit website content without our prior written consent, except as permitted by law.
20. Website Use
You agree not to:
- misuse the website;
- interfere with its operation, security, or availability;
- attempt unauthorised access to any part of the website or its systems;
- use automated tools to extract data from the website without permission;
- upload malicious code or harmful material;
- use the website for fraudulent, unlawful, or abusive purposes.
We may suspend, restrict, or block access to the website where misuse is suspected.
21. Third-Party Links and Services
The website may include links to third-party websites or integrate third-party services, including payment, delivery, analytics, or marketing services.
We are not responsible for third-party websites, content, policies, security, availability, or practices.
Your use of third-party services may be subject to their own terms and policies.
22. Privacy and Cookies
Your use of the website is also governed by our Privacy Policy and Cookie Policy.
Please read these policies to understand how personal data and cookies are handled.
23. Complaints
If you have a complaint about an order, product, or our service, please contact us using the details below.
We aim to deal with complaints fairly and promptly.
Please include your order number, contact details, and a clear description of the issue so we can investigate and respond effectively.
24. Changes to These Terms
We may update these Terms from time to time.
The latest version published on the website will apply to future use of the website and future orders.
The version in effect at the time your order is accepted will normally apply to that order, unless a change is required by law.
25. Governing Law and Jurisdiction
These Terms are governed by the laws of Ireland.
If you are a consumer resident in the European Union, you may also benefit from mandatory protections of the law of your country of residence where applicable.
Any disputes will be subject to the courts of Ireland, except where mandatory consumer law gives you the right to bring proceedings in another country.
26. Contact Us
For questions, complaints, notices, or support relating to these Terms, please contact us:
SMS Trailers Kilkenny
Address: Hebron Industrial Estate, Kilkenny, Ireland
Email: hello@smstrailersparts.com
Phone: +353 (87) 459 8650