Effective Date: 06/04/2026
Last Updated: 23/06/2026
This Shipping Policy explains where we ship, how shipping charges are calculated, estimated delivery times, and what customers should expect after placing an order with SMS Trailers Parts.
1. Shipping Countries
We currently ship to the following countries:
- Ireland
- Belgium
- France
- Germany
- Italy
- Spain
- Netherlands
We do not currently offer shipping to countries outside the list above through our online checkout.
Delivery availability may depend on the product type, destination, courier restrictions, parcel weight, parcel size, stock availability, and operational capacity.
We reserve the right to decline, cancel, or refund an order where delivery is not possible, restricted, impractical, or disproportionately costly. If this happens, we will contact you using the details provided with your order.
2. Order Processing
Orders are usually processed after payment has been successfully received.
Processing times may vary depending on:
- stock availability;
- order volume;
- public holidays;
- supplier lead times;
- courier collection schedules;
- product size, weight, or special handling requirements.
If an item is unavailable or delayed, we may contact you to discuss the available options, which may include waiting for the item, choosing an alternative product, or cancelling the order for a refund.
3. Estimated Delivery Times
Estimated delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| Ireland | 1 to 5 business days |
| Belgium | 1 to 14 business days |
| France | 1 to 14 business days |
| Germany | 1 to 14 business days |
| Italy | 1 to 14 business days |
| Spain | 1 to 14 business days |
| Netherlands | 1 to 14 business days |
Delivery timeframes are estimates only and are not guaranteed unless we expressly agree otherwise in writing.
Delivery delays may occur due to circumstances outside our reasonable control, including courier disruption, stock shortages, supplier delays, incorrect delivery details, customs or border procedures where relevant, severe weather, seasonal demand, or other operational delays.
4. Shipping Charges
Shipping charges are calculated based on the delivery country and parcel weight.
Shipping costs are displayed at checkout before you complete your order. You will be able to review the shipping cost before making payment.
Ireland Shipping Rates
For delivery within Ireland:
| Parcel Weight | Shipping Cost |
|---|---|
| Up to 1 kg | €12.00 |
| Each additional 500 g, or part thereof | + €2.50 |
European Shipping Rates
For delivery to Belgium, France, Germany, Italy, Spain, and the Netherlands:
| Parcel Weight | Shipping Cost |
|---|---|
| Up to 1 kg | €20.00 |
| Each additional 500 g, or part thereof | + €5.00 |
All shipping prices are shown in euro.
5. Free Shipping
We do not currently offer free shipping.
All applicable shipping charges will be shown at checkout before you complete your order.
6. Address Accuracy
You are responsible for providing complete and accurate delivery information when placing your order.
Please check your delivery address carefully before completing checkout. We are not responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or outdated delivery details supplied by you.
7. Failed Delivery, Refused Delivery, or Returned Parcels
If a parcel is returned to us due to failed delivery attempts, refusal of delivery, non-collection, or incorrect delivery details supplied by the customer, we may charge the cost of re-delivery.
Where permitted by law, we may deduct direct return shipping or handling costs from any refund where those costs were caused by incorrect delivery details, refusal, non-collection, or failed delivery attempts.
8. Part Shipments
Where appropriate, we may send orders in separate parcels or part shipments.
If we send your order in more than one shipment, this will not increase the total shipping charge unless we contact you and you agree to an additional charge in advance.
9. Loss, Damage, or Missing Items in Transit
If your order arrives damaged, incomplete, or appears to be missing items, please contact us as soon as possible.
Please email us with:
- your order number;
- a description of the issue;
- photographs of the parcel, packaging, shipping label, and damaged goods where available.
This helps us investigate the issue with the courier and resolve the matter as efficiently as possible.
10. Customs, Duties, Taxes, and Local Charges
For deliveries outside Ireland, local charges, import duties, taxes, customs fees, or other destination-country charges may apply.
Unless clearly stated otherwise at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping charge.
Customs procedures may also cause delivery delays that are outside our control.
11. Delivery Delays and Consumer Rights
If goods are not delivered within the delivery period agreed with you, or within 30 days where no specific delivery period was agreed, consumers may have legal remedies under applicable consumer protection law.
Nothing in this Shipping Policy affects your statutory consumer rights.
12. Returns and Restocking Fee
We do not charge a restocking fee.
Shipping charges, return shipping costs, and refund eligibility may depend on the reason for the return and your rights under applicable consumer law.
Please refer to our Refund and Returns Policy for full information about returns, refunds, and cancellation rights.
13. Contact Us
For shipping questions, please contact us:
Email: hello@smstrailersparts.com
Please include your order number where applicable so we can assist you more quickly.